PayPal offers sellers on eBay protection on qualifying
transactions in the event that the sale should be the
subject of a credit card chargeback, or when a buyer
claim is made through PayPal’s online dispute process
for items not received or significantly different to
what was described by the seller. Seller protection
is provided at no extra charge. In order to make a
claim, a seller must:
• sell an item on eBay and accept payment into
their Australian PayPal account (the item must
be a tangible good, not digital or a service, for
example);
• send the item via an approved postal service to
the buyer’s address, as stipulated on the PayPal
transaction page (approved postal services
include those that can provide proof of shipment,
an official acceptance by the shipper and
documentation showing the recipient’s address).
Note that where a seller cannot provide the necessary
documentation, and the buyer is able to prove
their item was not received or was different to as
described, the seller will have to finance the cost
of providing the buyer with the refund. This is the
same as usually occurs for retail stores.